NewFrog Reviews | newfrog.com @ PissedConsumer

Anonymous

Guest-1639208

Defective item

Aug 29, 2019

1.0

How do I receive my refund? And what is the address to send it back to?

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LEEANNE C Gva

EMPTY BOX SENT

Jun 19, 2019

2.3

They have an issue with their dispatch area where I believe someone is stealing their products. Heres the issue they don't communicate to the buyer to let them know they have received your order and is processing it or event sending it. 1) Contacted Newfrog via messenger 5 days after the order on 20 May to ask if they received it. 2) They advised it was posted and then I received it 3 days later 28 May. 3) When I received my order I purchased 3 items and they sent 3rd item but it was an EMPTY BOX with NO ORDER. 4) 28 May: I advised New Frog I received an EMPTY BOX. At which I got the we will get back to you. The kept saying so you received the item or not. They couldn't get their head right that they had SENT AN EMPTY BOX. 5) Same day I raised the dispute with PAYPAL 6) which they responded quite quickly we have sent your product please close the dispute. I'm glad i didn't 7) 9 June: Stil no order, It took them 10 days to respond so at that time I escalated the dispute further with PAYPAL. 6) 10 June: The advised they would refund 7) 20 June: NO REFUND: I sent a message that they had not and they said messaged me back with this response: " HELLO LEE, It's break time right now, we'll get back to you as soon as possible!". 8) 2 issues with this company: a) This company needs to learn to honour what they advise. I have a written email stating they would refund and they have not. I have all the messenger responses as a record of history I have the PayPal responses as history. b) The other issue is how you deal with it. This company takes days to respond by days 10 days or more. 9) Heres how this company needs to improve: 1) automated buyer order response advising order received and processing orders 2) advise email when items are sent and how sent. 3) Once a dispute is in request deal with it within 72HOURS I purchase all sorts of products from China regularly. This is the first BAD BAD CHINESE COMPANY I HAVE EVER COME ACROSS IN MY HISTORY OF ONLINE CHINA PURCHASES. THE REVIEWS ARE CORRECT FOR THIS COMPANY THEY ARE BAD SO DO NOT PURCHASE. Since this, I have received 4 items from China from Ali Express and DHGate. NO WHO TO PURCHASE FROM THIS COMPANY IS A RISK

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Pros:

Tried

Cons:

Long communication times and not fulfilling their own advise

Reason of review:

Return, Exchange or Cancellation Policy

Ted Ayu

Defective item

Aug 17, 2019

2.0

I received a 10inch 4g rear view mirror dvr camera and it stop working in just to days how do I send it back?

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Loss:

$130

Cons:

Getting rip off

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Etienne N Khg

Did not get my delivery

Mar 31, 2019

2.9

I have placed an order in December. The tracking by now says it's expired. I have sent emails and facebook messages but they don't respond at al. I live in South Africa and this packet is more than 40$. Imagine the US exchange rate....that is half the price of a car battery here.

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Loss:

$42

Cons:

Do not respond to me at ll
I feel theyre going to get away with stealing my money

Reason of review:

Problem with delivery

Preferred solution: Full refund

Adrien l

Total scam

May 23, 2019

2.5

I bought i phone on newfrog 9 month ago. Unfortunately the phone broke after 2 month from a malfunction of the battery. Since then i'm emailing them. They made me pay 40€ more for a check up that said exactly what i told them, 26€ more because they wanted me to send them the phone back. BUT. Since I've send the phone, almost no respond. They act like they never received the phone, but the package tracking said that they have received it since months. They ask me to resend the item. What a joke ! This compagny is a scam. please don't buy from them.

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Loss:

$220

Cons:

Being scamed

Reason of review:

Damaged or defective

Preferred solution: Full refund

Ashok G Hnp

Brisbane, Queensland

Goods not delivered

Oct 11, 2018

Items were ordered (Order # NF201808****32469**** ) cost $9.29 for my grand daughters Birthday gift on 19 August 2018. Items have never delivered. Customer service is not responding, only delaying refund. Saying all the time to wait..wait.

It does not look nice.

Thanks if you could do something about it.

Ashok Gupta

------------------------------------------

Hello dear Ashok ,

Really sorry for you waited a long time.

This is free shipping(airmail), no tracking info.

We just checked it with our forwarder,

They told us this package is delayed due to your local custom clearance fair.

Could you please wait 10 days more？

If still no package in 10 days, please feel free to contact us, we will offer solution for you.

Thank you for your understanding.

Best regards,

Russell

Newfrog Customer Service

service@***.com

From: A Gupta

Date: 2018-10-11 14:13

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

Hello

I don't understand your message. What action you have taken: (i) Are you re-shipping the items? (ii) Or are you refunding the money $9.29?

Please reply

Thank you very much

Ashok Gupta

11.10.2018, 13:07, "service@***.com" :

Dear customer ,

Thank you for your understanding.

If there is anything we can do for you, or you don't get it the next time.

Please do not hesitate to contact us.

Newfrog Customer Service

service@***.com

From: A Gupta

Date: 2018-10-10 16:11

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

, Russel

Thank you for your reply. You have been very kind and patient to resolve this issue. Several time we have inquired with post office about this parcel but there answer is no. We will do it again.

Enclosed are details as required

Consignee name: Sonya Goel / Ashok Gupta

Detailed address: 689 Fourth Street

City: Secaucus

Province: New Jersey

Postal Code: 07094

Phone number: +61-7-******** (Australia); +1-(73*)867 **** (USA)

Country: USA

Thank you again.

Ashok Gupta

10.10.2018, 13:55, "service@***.com" :

Dear Customer,

Thank you for contacting Newfrog.

I am so sory to hear that you have not received your order for such a long time.

We shipped this order on date *Aug. 20.

And it has arrived in destnation country already.

In order to solve this issue please follow the steps:

1.Please state youe shipping address like this format:

Consignee name:

Detailed address:

City:

Province:

Potal Code:

Phone number:

Country:

2.Please go to your local post office, offer you track number and consignee name, ask them to check if the package arrived.

If there is no your package please don't hesitate to contact us, we will offer the best solution for you.

Thank you for your understanding.

Best regards,

Russel

Newfrog Customer Service

service@***.com

From: A Gupta

Date: 2018-10-10 09:50

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

Good Morning Sophia,

Hope you are all well. You people are nice and good. I am writing to advise today is 10th of October 2018. Items which I ordered on 19th August 2018, have not arrived. As you advised advised to wait until 10th October 2018 there after to start refund process. I request please refund the money paid as soon as possible.

Let me know if there is any action is required from my side.

Thanks you

Ashok Gupta

27.09.2018, 10:47, "service@***.com" :

Hello dear customer,

I am really sorry, could you please just wait 1 week to Oct 10?

Because it expires on June Oct 10, at that day we can claim a dispute to carrier and then offer you a solution.

Please just kindly do us a favor to wait 1 weeks more.

I am so sorry for you waited a long time.

Thank you for your understanding and patience.

Looking forward to your ealier reply.

Best regards,

Sophia

Newfrog Customer Service

service@***.com

From: ashokgupta1951@***.com

Date: 2018-09-26 18:26

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

Hi, Russel,

Could you please tell me how long should I wait? Please write me the date after that you will refund my money.

Thanks

Ashok Gupta

Sent from Windows Mail

From: service@***.com

Sent: Tuesday, 25 September 2018 6:43 PM

To: A Gupta

Hello Ashok ,

I am so sorry, I do not want to be rude to customer.

No offence, we ahve put the EAT in the check-out page.

And if you are urgent for it why did you not choose express?

Now that you have chosen free shipping, you should know the 35 working days delivery period.

Ok, consider you are value customer, we would like to refund you 10% as goodwill gesture provided you wait for that?

Thank you for your understanding and patience.

Looking forward to your hearing from you soon.

Best regards,

Russel

Newfrog Customer Service

service@***.com

From: ashokgupta1951@***.com

Date: 2018-09-25 15:21

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

Ryan

This is my worst experience from your company of ordering these items for child’s birthday which have not arrived. Either deliver the items or do the refund.

I am not happy at all.

Ashok Gupta

Sent from Windows Mail

From: service@***.com

Sent: Tuesday, 25 September 2018 5:22 PM

To: ashokgupta1951@***.com

Dear customer

This is customer service from newfrog

Thank you for contacting Newfrog.

And really sorry for any inconvenience caused.

You know that this order was shipped by Airmail on Aug 19.

There is no updating shipping information for airmail shipping,

After it arrived in destination country(it is a free shipping)

Resulting that we can not track it exactly.

We just know it has arrived in destination country.

But, it is on the way to you, not stop.

Besides,the delivey period is 25-35 working days.(35-50 days )

Could you please wait a couple days more to receive it?

Thank you for your understanding.

Best regards

Ryan

service@***.com

From: ashokgupta1951@***.com

Date: 2018-09-23 08:04

To: service@***.com

Subject: Re: You Order # NF201808****32469**** Has been Shipped Out!!

Hi, Russell

Hope you are all well. I ordered these items for grandchild’s birthday on 8th Sept 1018. Her birthday already gone. Items have not arrived yet. It has already been 32 days since items were ordered.

As you know it has been embarrassing that my grandchild did not the birthday gift. I request full refund as items has not been delivered till date.

Thank you

Ashok Gupta

Sent from Windows Mail

From: service@***.com

Sent: Monday, 10 September 2018 12:25 PM

To: A Gupta

Hello dear Ashok ,

Thank you for contacting Newfrog.

And really sorry for any inconvenience caused.

You know what this order shipped by Airmail on Aug. 19.

There is no updating shipping information for airmail shipping,

After it arrived in destination country(it is a free shipping)

Resulting that we can not track it exactly.

We just know it has arrived in destination country.

But, it is on the way to you, not stop.

Besides,the delivey period is 25-35 working days.

Could you please wait a couple days more to receive it?

Thank you for your understanding.

Best regards,

Russell

Newfrog Customer Service

service@***.com

From: A Gupta

Date: 2018-09-08 18:22

To: NewFrog.com

Subject: Re: You Order # NF201808****32469****Has been Shipped Out!!

Hello

Item ordered on 19th August 2018 has not arrived. Please advise when it will be delivered. We are unable to track.

Please Advise

Thanks

Ashok Gupta

19.08.2018, 20:08, "NewFrog.com" :

My NewFrog | Help New ArrivalsDealsTop SellersClearance

Dear Ashok,

Thank you for purchasing on NewFrog.com.

We are glad to inform you that the order NF201808****32469**** had been sent out to you. The shipping information is as follows:

Order No:NF201808****32469****

Order Date:Aug-19,2018 11:37:19

Shipping Address:Ashok Gupta , +61 7******** ,

United States , NJ , 689 Fourth Street

Secaucus , 07094

Shipping Date:Aug-19,2018 18:07:20

Shipping Method:Airmail

Tracking No:FUYUS006066****YQ

Tracking Website: www.17track.net

you could see more details in the link: Shipping Info

If you have any question for the order, please feel free to contact us: service@***.com.

Best regards,

NewFrog Team

View full review

Loss:

Cons:

Delivery did not happen

Reason of review:

Problem with delivery

Preferred solution: Full refund

Ijeoma Rlq

Ogdens Beach, Ontario

THE WORST SERVICE AND PRODUCTS EVER

Jan 01, 2019

1.0

NewFrog - THE WORST SERVICE AND PRODUCTS EVER

Updated by user Jan 31, 2019

They just ignore you for refunds on broken products so I canceled my membership with them as did everyone in my building of seniors who get me to try the products first as well did my family and friends delete their accounts. That so over 100 people plus all the ones...

Original review Jan 01, 2019

THE WORST SERVICE AND PRODUCTS EVER I…
THE WORST SERVICE AND PRODUCTS EVER I THINK MOST REFURBISHED AND OR SENT BACK from other sites and the customer service it THE WORST ON THE PLANET THEY WONT REFUND FOR BROKEN PRODUCTS they ship out to canada in a plastic envelope from china for over a month shipping and it isnt working the faceplate off it yea waterproof alright send 6 emails they kept using different names i am sure one customer service is one same person can tell by the verbiage and keeps asking for more and more photos of it sent 54 to date and still no refund. They need to be out of business most the products misrepresented as well then they tell you you need extra things to buy for it to work and send the wrong information o
of the ones neede bad bad bad ...ebay way cheaper they fixed their customer service you wait longer for shipping not much longer and the products mostly new and cheaper by a long shot. no more newfrog it croaked for me is the pitts dont bother
Keep 'em coming...

View full review

Loss:

$10

Reason of review:

Damaged or defective

Preferred solution: Full refund

Dirk L Lgf

Loddekopinge, Skane

Order NF180628488

Apr 30, 2019

Please send me a connection diagram of my "Gaständare" (5 outlet BBQ NB500A6 DC 1.5V 17 52 CSA:222****)

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1 comment

Guest-1704281

Jun 19, 2019

Why should I? {{Redacted}}

Helpful

warren k Arl

South Bend, Indiana

Include more detail in invoice

Apr 26, 2019

no include description of product and price on invoices nf221904****237**** 201903****09122**** e mail wkr220****@***.com

View full review

Margaret M Zaa

Need to return 2 bike seats; very rigid, uncomfortable and too high.

Apr 09, 2019

Some how i received (x2) bike seats, which need to be returned. What is your process for returning items? I greatly appreciate your time and assistance regarding this matter and look forward to hearing back from you soon. Margaret Stieber mmstieber@***.com 843.367.1426

View full review

Sharon H Bla

I have an order that I have not received.

Mar 19, 2019

I ordered several pictures of diamond paintings on March 4th and never got confirmation that is has been received. I have paid for this order by pay pal and have a receipt for it. I have been on messenger for several days now and they can't find my order. The number is NF 201903****17214****. Can you help me? My name is Sharon Hollingshead at slhead2@***.com. I have ordered many times with your company and have never had a problem and would like to continue ordering from you, but if I don't get this order, I will not.

View full review

Loss:

$20

Cons:

Problem not solved

Reason of review:

never received comfirmation of order and they can't seem to find and I have paid for it.

Preferred solution: Deliver product or service ordered

Kelly L Ldn

STILL HAVENT RECEIVED MY ORDER!!!

Jan 26, 2019

1.0

Received an email saying my order shipped on December 9, 2018. Have contacted them by email several times trying to track the order with the assigned tracking #.

I was told this is a free shipping service and there was no way to track it. But it has a tracking #. Was asked to wait a couple more weeks to receive my shipment. I told them ot had already been 45+ days and i did not want to wait.

Then was asked to wait a couple more days and they would issue a coupon for my next order. Are you kidding me??? There will not be a next order. Now they are ignoring my emails.

That's ok. I will wait, because I dont see a refund in my near future.

It is a SHAME that some people have to steal from the people who are willing to pay for their products. IF THEY CAN LIVE WITH BEING SCAM ARTISTS AND THEIVES, SO CAN I...

At least, i learned my lesson. JUDGING BY PREVIOUS REVIEWS, THIS IS NOT THEIR FIRST RODEO!!!

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marge c Hod

Danville, Vermont

Did not get the diamonddotz i ordered on 1-22-19

Jan 30, 2019

1.0

never got my order I ordered it on 1-22-19 said it would be her by the 28th

View full review

Loss:

$13

Cons:

Delivery did not happen

Reason of review:

Problem with delivery

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Daniel G Yqo

ZERO STARS

Jan 13, 2019

1.0

Too bad you can't leave 0 stars! These guys suck, period! We ordered a graphics card that was advertised as 4 GB. We got it, installed it into our gaming computer and it is 2 GB!!! We sent an email asking what the return policy is and no response (we actually sent several emails). If you are looking for legit products, spend the extra money and buy from legitimate retailers. We never received a response at all so we are basically out the money! NEVER EVER DO BUSINESS WITH THESE NEW FROG, IT IS NOT WORTH SAVING A COUPLE BUCKS TO GET A PRODUCT THAT DOES NOT LIVE UP TO ITS BILLING.

View full review

Loss:

$99

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

Andy Q

Don't Get anything from them

Jan 04, 2019

1.9

This a rip off company and tend to sell defective and low quality products. They will give you the run a round so that you give up on trying to get a replacement for a defective product. Lastly when you requested for a full refund they will want you to return the item back to them when the cost of the shipping is a lot more than it cost to get the items.

View full review

Loss:

$39

Cons:

Getting rip off

Reason of review:

Damaged or defective

Preferred solution: Full refund

Anonymous

Guest-1481652

Battle Ground, Washington

Have not received my order yet.

Feb 27, 2019

My name is Jim Scalley and I placed an order around the end of January for a GPS for $44.99 and have not received it. The money has been taken out of my account but I've had no word from you about when I will receive for that item. Get back to me please thank you the address I'd like you to contact is Jimscalley3@***.com.

View full review

Contact Information

Website:

www.newfrog.com

Phone:

+861 809 895 6710

Contact NewFrog Customer Service

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NewFrog

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"Not happy at all"

"Defective item"

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Defective item

Did not get my delivery

Total scam

Goods not delivered

THE WORST SERVICE AND PRODUCTS EVER

Order NF180628488

Include more detail in invoice

Need to return 2 bike seats; very rigid, uncomfortable and too high.

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STILL HAVENT RECEIVED MY ORDER!!!

Did not get the diamonddotz i ordered on 1-22-19

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NewFrog

NewFrog Overview

Media from reviews

Top NewFrog Reviews

"Not happy at all"

"Defective item"

Defective item

EMPTY BOX SENT

Defective item

Did not get my delivery

Total scam

Goods not delivered

THE WORST SERVICE AND PRODUCTS EVER

Order NF180628****488****

Include more detail in invoice

Need to return 2 bike seats; very rigid, uncomfortable and too high.

I have an order that I have not received.

STILL HAVENT RECEIVED MY ORDER!!!

Did not get the diamonddotz i ordered on 1-22-19

E-commerce Talks

Art for Your Home Not Museums

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Don't Get anything from them

Have not received my order yet.

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Order NF180628488